Work Experience
My professional journey and career milestones.
Jun 2024 – Present
AI Development Intern
NEWIT VIETNAM
- Built an embeddable AI chatbot widget used across multiple websites.
- Implemented RAG with OpenAI/LangChain, vector DBs, and secure internal APIs.
Jun 2023 – Feb 2024
Network-IoT Engineer
VINTECHCO
- Designed LAN/WAN networks and HA architectures.
- Built IoT solutions using ESP32, MQTT, and Node-RED.
- Developed React dashboards for system observability.
- Monitor the health and performance of websites, IT infrastructure, and servers.
- Troubleshoot technical issues across hardware and software platforms.
- Configured IT systems and resolved hardware/software issues.
- Respond to customer service requests, guide users through diagnostic procedures, and escalate unresolved issues when necessary.
- Communicate technical solutions clearly to non-technical users.
- Record and update all support tickets, resolutions, and related documentation.
- Maintain direct customer interactions via phone, email, and on-site visits to resolve technical problems.
- Design simple websites and support database-related tasks.
Feb 2022 – Apr 2023
IT Helpdesk Intern
ASIA TECHNOLOGY
- Managed SEO for websites and company servers.
- Installed and configured hardware/software for internal systems.
- Provided technical support and troubleshooting.
- Provided technical support and solutions to customer inquiries via phone, email, or in-person.
- Maintained comprehensive documentation of incidents and solutions in the company’s knowledge base.
- Participated in incident response for customer-related system issues and followed escalation procedures as needed.
1+
Years Experience
5+
Projects Completed
10+
Technologies